The RailStaff Awards 2024

Nominations for Customer Service Award

Olivia Cullen

Said the following about Lee West:

“Lee West is respected colleague who brings an air of calm to the team. He delivers consistently excellent customer service and is a role model to new team members. He is also a great problem solver, always ready to think on his feet. For example, he recently stepped in and wrote a new station staff plan when a colleague was taken unwell. This allowed the Station Manager to focus their attention fully on the unwell colleague.

Lee has also gone above and beyond by suggesting a covered over area for motorbikes which has now been installed. This has already made a positive impact on a number of colleagues and will continue to do so for many years.“