The RailStaff Awards 2024

Nominations for Customer Service Award

Olivia Cullen

Said the following about Graham Jones:

“Graham Jones is a very lively colleague. He always finds a way to make team members feel welcome and valued, whether they have worked in Rail for many years or they have recently joined us. He is also excellent at building a rapport with customers and maintains a positive attitude whatever the day brings.

Graham also makes exemplary platform announcements and encourages others to do their best. His commitment to being positive and professional is highly valued in the team working environment that is Heathrow Rail.“