The RailStaff Awards 2024

Nominations for Rail Team of the Year

Fiona Main

Said the following about Stafford Retail Team:

“The retail team at Stafford have had such a successful year. They have worked hard to achieve top results in the challenge to promote the future of digital ticketing within the company, after six months still the highest percentage of e-ticket sales overall since they went live. These results are all down to the team’s willingness to learn, adapt to change and take on the challenge supporting and motivating each other every day. They’ve shown patience and determination when things have gone wrong and dealt with the challenges that have arisen with consistent positivity.

Alongside their professional achievements this year the team have also had successes with fundraising. Several team members have spent time creating items such as knitted poppies for Remembrance Day to raise money for The British Legion and flowers for rethink mental illness. They have also worked to raise money for a local girl who desperately needed surgery for a life limiting condition.

Their caring and friendly attitude and passion to continually improve the customer experience keeps our advocacy scores high and our regular customers coming back time after time.

I’m so proud of each one of the team this year and they deserve to be recognised for all their fabulous work.“