The RailStaff Awards 2024

Nominations for Rail Team of the Year

Mark Ball

Said the following about Revenue Protection:

“In the last year this team have been remarkable.

They have taken on board all business changes and needs and thrived. A creation of a new depot at Swanley, made successful by the willingness of the staff to transfer depots as volunteers.

The introduction of electronic working methods and practices have been successful due to the positive attitudes of all the revenue staff and managers.

All of this while at the same time reducing ticket less travel and recording record high performance statistics. The team’s positive attitude and willingness to set a high standard for professionalism and customer engagement is second to none.“