The RailStaff Awards 2024

Southern Managed Stations Frontline Teams

Network Rail / Southeastern / GTR / SWR

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Nominations for Rail Team of the Year

Tom Wood

Said the following about Southern Managed Stations Frontline Teams:

“During the 10 days following the passing of HM the Queen the collaboration, professionalism and dedication shown by the frontline teams within the Southern Managed Stations was brilliant.

The Southern Managed stations were on the doorstep of all the events that took place leading up to and including the funeral and the frontline teams were under extreme pressure to support the country through this period of mourning as passengers and mourners travelling into London for the lying in state and the funeral.

The delivery of these 10 days was a true demonstration of One Team and team teams came together to overcome multiple issues through the week; including opening 24/7, supporting welfare trains, operating crowd management systems and supporting passenger welfare for people who had been queuing for over 10 hours. They did this all while still prioritising safety, security and customer experience.

Southern Managed Stations include; Victoria, Charing Cross, Waterloo, London Bridge, Clapham Jn, Cannon St and Guildford.“