The RailStaff Awards 2024

Nominations for Customer Service Award

Rhona Smith

Said the following about Richard Baker:

“Richard Baker is a unique individual he’s always there giving excellent customer services to our customers is very knowledgeable on all aspects of enquiries.

He goes on and beyond his role every day every minute every week not just to give good customer services but also as a great companion and support to all his colleagues and is Ambassador team.

He’s most definitely a team player and contribute not just to his role but outside of that helping everyone if it’s helping with cab rides for the autistic children the gardens for in bloom with Christmas card competition carol singing Santa express The list just goes on as Richard never stops he’s always giving 100%.“