The RailStaff Awards 2024

Nominations for Customer Service Award

Frederic Hardy

Said the following about Neil Smith:

“Neil is a customer service agent at Brighton Travel Centre. He has trained most of us at Brighton and has trained many more from other stations.

His knowledge is second to none. He is permanently consulted as he always has an answer to a question.

He is the best employee I have ever worked with being kind to his colleagues and wonderful to our customers.

He is never sick, always cheerful, his uniform standard is superb.

Neil is a driving force into pushing for TOMTIS to be improved. We owe it to him for all the improvements we have seen over the past years.

He is passionate about his job.“