The RailStaff Awards 2024

Nominations for Rail Person of the Year

Sally Ralston

Said the following about Miles Sullivan:

“Miles is a team player all the staff respect him and appreciate his help. Miles always shows concern for new starters and put them under his wing. Nothing is ever an issue and just gets on with the job with a smile on his face. When out and about on the network he's always chatty to customers helping them where he can and generally being a great ambassador for the company. His work ethic is outstanding and his commitment to the company in exemplary. Miles has been with us for 10 years he deserves this recognition.

Miles is an On-Board Cleaner and is one of our longest serving in the department. No matter how long you have worked for the company or how new you are, Miles will be there to welcome you. Being inclusive is an important role in our jobs as teamwork and listening to colleagues will further increase the morale of the team. He is one of the most genuine and kindhearted people you can meet. Miles is amazing with new starters and always makes them feel welcome. If there is a definition of a team player, then Miles fits this role perfectly. All of the team admire his commitment and appreciate what he brings to the department. Miles always has time to listen to other staff and make them feel respected. Miles is a team player all the staff respect him and appreciate his help. Nothing is ever an issue and just gets on with the job with a smile on his face. When out and about on the network he is always chatty to customers helping them where he can and generally being a great ambassador for Merseyrail.

The team leader of the department receives weekly feedback from staff about Miles who have nothing but positive comments about him and his commitment to this company should be recognised. Miles is the perfect role model of how to be a cleaner and how to be an inclusive person. Miles stepped up to show new members of staff how to do the job and allowed someone to shadow him when he worked making sure they had all the information. Miles is very knowledgeable of the job and able to demonstrate the role and give all the relevant information to a new starter taking on the role of an On Board Cleaner. Miles explains to them the correct procedures, the right equipment needed and where to get any supplies that may have been needed and relevant information of the network. This has been extremely helpful to the team leader who is then able to concentrate on other management issues. This has had a great impact on the team both old and new staff. They all feel valued and part of the group much sooner than thought. He can be relied upon to show them correctly and answer any issues that may arise.

Miles always goes above and beyond and will help anyone who needs it. Miles is very knowledgeable of the job and is quick to solve any problem or issue or has ideas on how to make things work better or prevent problems that may arise. Miles is a valued member of the team who goes out of his way to help team members or customers.“