The RailStaff Awards 2024

Nominations for Station Staff Award

Ciara Thorn

Said the following about Martina Beckford:

“Martina is a customer service agent at London Victoria who provides passenger assistance to our older and disabled customers travelling through our station. Martina arrives for her shifts ready and waiting to serve our customers and always looks extremely smart and well-presented.

She has a great understanding of customer needs and delivers the service with a smile and offers support by working additional shifts when she knows her team need some help. Always willing to go the extra mile and offer support to customers, colleagues and the business we really wanted to shout out how wonderful Martina is and how grateful we are for the focus on service she delivers each and every time!“