The RailStaff Awards 2024

Nominations for Customer Service Award

Phil Barker

Said the following about Kate Townsend:

“Kate was on duty today—Sunday 25th—at Banbury station, the frontline. She was totally, awesome, staying cool, calm & collected whilst under immense pressure, managing to be very polite and smiling to all customers and colleagues alike.

She went above and beyond, the extra mile. With Kate, excellence comes as standard. As you know, famously the SAS have as their motto ‘who dares wins’ with Kate it would be ‘who CARES wins’

Kate works closely with Ashley Lamb and Marc Costello. Kate always totally nails it and is bang on the möet as we say in my country. She can easily multitask and has a supper good customer facing mandate. If anyone does Kate deserves to win!

She totally deserves recognition.“