The RailStaff Awards 2024

Iola Kholer

Transport For Wales

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Nominations for Station Staff Award

Mark Ball

Said the following about Iola Kholer:

“All year round Mo, as we call her, always goes beyond her role as Duty Manager at Machynlleth. Often coming in on her day off and stepping up during times of disruption. I’ve nominated her because she is calm and collected when everything is going wrong and there is disruption to the service along the Cambrian, Mo is there organising buses directing us as conductors and drivers to the plans she has formulated to get things back to normal and get our passengers to their destination. During the storms last year she worked tirelessly to get stranded passengers, conductors and drivers home during a day where nearly every road and rail line was flooded or covered by landslips. She is an outstanding person who gives her all and keeps so calm when everything and everyone around her is a nightmare. I know of many evenings where she has stayed behind after work to support passengers and ensure that plans are in place for the later trains and train crew.

She takes on the role of a mixture of Customer Service, Unit Control, Resources, Cleaner and much more. She will step up for anything and works tirelessly every day (also she makes the best coffee)“