The RailStaff Awards 2024

Tom Wood

Said the following about Emily Haggard Chloe Bertenshaw:

“Recruitment has been a bug-bear for our teams for a long, long, long time due to the time it takes to go through the process, the volume of CVs that are required to be sifted as well as the poor experience it provides to the candidate due to its length.

Following the work of Chloe and Emily we launched a completely new attraction and recruitment process for Customer Service Assistants.

Chloe & Emily developed a new method for screening candidates which was more appropriate for the roles that they complete and provided the right people to interview. They the developed a new assessment centre process from the ground up which is a really exciting and fantastic step forward for keeping things simple for our teams but also showing the candidates we care about them.

This is a completely new and innovative approach to recruitment for CSAs which will hopefully mean we get the right candidates for the job but they also understand the job they are signing up for.“