Claudio Arciprete

Said the following about Davinder Hare Ernest Ekongolo and Martin Agyedu:

“The London Underground in our Terminal 5 station was suspended and Davinder had to close the station, moving all customers to the Elizabeth line on the heavy rail side of our station. When the LUL station reopened, there were delays of over 30 minute, so customers where getting very angry and tension was running high. Davinder was called to assist a man in pain, coming off a train on the heavy rail station and had to leave the Underground to our frontline staff. The passenger taken ill, his mother and aunty did not speak English, they were from Argentina, and no one around could speak Spanish. Davinder had to stay with the man, his mother and aunty who were panicking. Customer Hosts Martin and Ernest on the LUL side heard over the radio that Davinder had got stuck helping the Argentinian family and took control of crowd control on the LUL side, keeping customers informed of delays and suggesting alternatives.

The other staff working that day were new and needed guidance too. Martin and Ernest took charge of the LUL station during this disruption while Davinder looked after the man and his family. Paramedics took nearly 40 minutes to arrive and Davinder had to shield the passenger and his family from people, curious and eager to watch what was happening. Davinder provided reassurance, water, while waiting for paramedics, with an eye on what was going on in the LUL station. Google translate was his mean to speak to the family, discovering that the man had underlying conditions. After paramedics arrived and took charge of the passenger, Davinder was able to reunite with our LUL staff Martin and Ernest left alone facing the delays and the reactions from passengers.“