The RailStaff Awards 2024

Nominations for Customer Service Award

Abdelouahab Aitguermit

Said the following about Darren Chalcraft:

“Darren's expertise about various training has provided Euston Assisted Travel Team with valuable insight, which helped grow and push the team’s objective forward which led to an extreme passengers' expectations.

Words would never be sufficient to convey the gratefulness for Darren's efforts; the work and talent he brings to the team consistently exceed management and passengers' expectations.

Darren has developed a system where passengers with reduced mobility can travel without any issues.

Euston Assisted Travel is the busiest in the UK were assisting over 2000 passengers a week and 100% SLA“