Recruitment
“Dani is always a shining light of happiness at Harpenden at any special occasion i.e. Christmas, Easter Halloween, she always plans and decorates the gateline and ticket office. Dani always shows the utmost care and respect for both passengers and fellow staff.
Dani is just one of those people who are always bright and brightens your day. Since Dani has come to Harpenden the attitude of passengers is mostly upbeat and for those who aren’t Dani is always there if they want to talk. Simply put, we wish we could clone Dani a perfect example of customer service and care“
“I would like to nominate Daniela for her amazing customer service skills and the many times she has decorated our station at Harpenden.
If anyone has gone the extra mile for our railway public, it's our Daniela and many extra miles more. I think this would be a great way to show our appreciation for her hard work.“
“Dani is always a helpful person, she has time for all customers and helps staff out“
“Daniela aka Dani is awesome! Where do I start...
She's fantastic with customers. She goes above and beyond! Her ideas are always great and loves to put smiles on the customer’s faces when she decorates the station for special occasions. She has a heart of gold not only to our customers but also her team. She really does go out her way to help as much as possible and we really appreciate you⤓
“I’ve voted Daniela to win Customer service reward because she always have smile on her face towards staff and passengers. She always help a lot of passengers and been given great feedbacks by them.“
“Daniela is very popular with the commuters of Harpenden. She is always putting a smile on their faces. Daniela is always willing to go above and beyond in helping customers.
She is great with the public and always puts the customers first.
Public are always showing their appreciation and express their satisfaction towards the customers service they received from Daniela.“
“I’m nominating Dani as she is the epitome of what customer service is all about.
I honestly can’t put into words how fantastic she is with people but I think the numerous write ins / tokens of appreciations / comments from customers says it all.
On a professional level, as a trainer, I always appreciate Dani as she sells the railway in such a positive manner to any new starters I may be travelling around with or taking them out to stations to do some vocational training. They always comment on how lovely and friendly she is.
Professional, fun & her presence at Harpenden station makes such a difference to the customers and I see them regularly asking how she is and commenting on how she (and the rest of the team) dresse the station up on various occasions (Christmas, Valentines etc)“
“I would like to nominate Dani because she is my "partner in crime" and is always happy and buoyant and has been a great support to me. She is always smiley with customers and helpful with good interraction. Dani makes coming to work a joy as we have a good working relationship and bounce off each other which makes difficult situations more bearable. Well done Dani.“
“Daniela is a lovely person, worked with her couple of times, you're a great example to others, actions speak louder than words and yours tell an incredible story“
“I would like to compliment you on the very successful Awards night, very well organised, super food and I admire the amount of detail you have gone into with the little booklet and everything. The hall was very well suited for so many people.”
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