The RailStaff Awards 2022

Nominations for Rail Person of the Year

Paul Brown

Said the following about Andrew West:

“Andy has served with Northern as a conductor for over 10 years and he is still as enthusiastic now as he ever was. Often when spare (rather than just sitting in the mess room) he will take it upon himself to go up to the platforms at Sheffield and provide customer service. During the year he has also dealt with a suicidal person who he managed to talk to a position of safety away from the railway. He has suggested various ideas on the protection of company revenue and often carries out surveys in his own time to highlight ticketless travel an example being on the Lincoln - Sheffield line.“