The RailStaff Awards 2021

Mohsin Malik

Said the following about North Greenwich Trains Managers:

“COVID -19 hit the UK last year and is shook the nation. In the UK, there have been 5.12 Million cases and over 128,000 deaths.

The Management team at North Greenwich Train Crew Accommodations on the Jubilee line suffered like any other location on the London Underground. However, where they differed is their spirit. As their fellow Train Manager colleagues began contracting the virus and suffering from its symptoms, the remaining few huddled together and vowed not to let this pandemic get the better of their team, their drivers, their depot or their line. The Train Managers at North Greenwich saw the difficulties facing them as their driver numbers fell.

They knew something had to be done. They worked together and created a special timetable to allow them to provide the maximum possible service with the limited resource available to them. They did whatever they could to ensure the safety of their drivers whilst still upholding the needs of our beloved customers.

The Train Managers at North Greenwich did not look for praise or recognition, they did not consider the risks to their own health. They had a clear focus, the service. They kept firm in their unwavering belief in delivering a world class service to the world class passengers of the London Underground.

As the nation began digesting the ideas of working from home and being furloughed, the Train Managers of North Greenwich put on their face mask, said a prayer and faced the potential risks, as each day through the entire pandemic, they continued to come into work.

As we now approach the event horizon of potentially coming out of Lockdown, we hear often hear the phrase, going back to Business as Usual or BAU. But for the Train Managers of North Greenwich, when the pandemic hit the nation, when the cards were stacked against them, that is when the Train Managers of North Greenwich used this phrase, Business as Usual. For them, not providing a train service for the nation was not an option. For them, coming into work and delivering a world class service in spite of the pandemic, was Business as Usual.

Through the pandemic, the Train Managers understood that financial impacts will be suffered, so they rallied together, covered all shifts and they did this without any selfishness, they minimised the creation of overtime, they came into work early and stayed late, as they knew the events that were occurring were once in a lifetime. Events not dissimilar to the circumstance felt during a war. Why? Because as far as they were concerned, they were at war, at war with Covid. And there was no way, whilst they lived and breathed, would they allow this Covid, this pandemic, this War, to defeat them, the proud Train Managers of North Greenwich Train Crew Accommodations on the Jubilee Line.

As a result of the fearless actions of the Train Managers of North Greenwich Train Crew Accommodations on the Jubilee Line, we provided a reduced, but regular service for our beloved customers.“