The RailStaff Awards 2024

Wayne Cabey

Network Rail High Speed

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Nominations for Customer Service Award

Katie Frost

Said the following about Wayne Cabey:

“Wayne Cabey, a CSA at St Pancras International, a Network Rail (High Speed) managed station, and has received excellent customer service feedback on numerous occasions.

One significant example is that of July 6th, when Wayne helped with an un-booked assistance of a father and daughter at St Pancras. The father had only been discharged from hospital that day and therefore arrived at the station unexpectedly, requiring assistance.

Wayne greeted the customers quickly, and immediately put both at ease by providing support whilst being friendly and reassuring. The daughter commented that it would have been an extremely difficult journey without Wayne being there to provide support and encouragement whilst getting them through the station.

Additionally, Wayne has received numerous compliments about his customer service through the Station Matters survey, more so than any other staff members. Wayne perfectly exemplifies everything we would hope for in a staff member. He greets each and every customer and staff member in the same way – with professionalism, friendliness, and an honest desire to simply help people in any way that he can.

Wayne’s successes don’t just lie with our customers, as he has been a key player in our new starter induction process, by taking on the role of ‘training the trainer’ – a role in which he shows great care and attention. Wayne recently passed out as an assessor of competencies which means that he can help to ensure that certain areas of the business are compliant, for example, in customer service or security patrols.

Wayne Cabey is a fine example of what being a member of staff in a station should be. People are at the heart of each decision, he throws himself into any opportunity or task and it is clear that he thrives on helping others and bettering himself. It’s safe to say that passengers and staff alike have a great experience at our station when Wayne is on duty and we couldn’t be more proud to have him.“

Mathew Davey

Said the following about Wayne Cabey:

“Excellent work he has been doing over the years“