Recruitment
“Tracey Sterland is a Train Manager for GWR based at Worcester. She goes the extra mile every day to help both her colleagues and her customers and it's always a pleasure to work with her. Her customer service skills are outstanding and nothing is too much trouble for her. If she is working a train where there is no first class host whenever time allows she will take refreshments to her customers to save them getting their own and helping to keep the queue down at the buffet. She has a smile and a hi five for everyone she meets and the customers love her bright bubbly personality.“
“Thank you so very much for an amazing evening last night. We all had a really great time and the tremendous hard work that you all went to, to stage such an event, with such careful attention to detail, was not unnoticed. Well done. Thank you so much too for the award and the cheque! I am not unmindful of the fact that there are hundreds of men and women across the railway industry that are equally deserving. Special tribute to those lone workers who work at single staffed stations who's commitment and dedication so often goes unnoticed. Again many thanks.”
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