The RailStaff Awards 2024

Nominations for Station Staff Award

Jane Murray

Said the following about Sue May:

“Sue works in the booking office at Whitehaven Station and is a valued and respected member of staff.

Sue has the respect from all her colleagues with her professional attitude and aptitude.

Sue has been through some difficult situations with the major disruption that have occurred in the Cumbria area and it can get very isolated due to its geographical location. Sue has supported other members of staff in her team at the station and at times has had to make some difficult decisions to make sure her customers are able to get to their destination, also making sure they are kept updated with information and is very visible at all times. Sue is amazing at rostering and assists the area roster clerk at times to avoid station closures and also to assist staff at weekends if required when the roster dept is closed.

Sue is always professional in her approach to all situations and stays calm in the most difficult of circumstances. Her customer service is excellent and in her area of Cumbria she excels and during recent major disruption she has proven results in this with customers writing in to comment on the way she assisted them and how polite and helpful she had been and helped them get on their way or provided alternative transport for them and at times even this has proved difficult but she manages to stay in control.

Sue always goes above and beyond and I feel very proud to be her Manager and she is a great help in assisting her colleagues in so many ways. Sue is an absolute asset to the area and to the company with her extensive knowledge and the experience of her job is second to none and she always shares this with all she comes in contact with to help and assist. She stands in very high esteem with all her colleagues and she has gained respect due to her constant helpful empathetic attitude.

I would like to nominate Sue for the Station Staff Award as she is an exceptional member of staff that can be trusted on every level and who has achieved much due to her professionalism and his willingness to go that extra mile and continues to help and support others.

Sue helps and supports all her colleagues daily and she deserves full recognition for all her hard work and efforts.“