“Pauline has successfully intervened on two separate occasions to stop customers from jumping onto tracks in an effort to take their own lives at the station. Her actions have not only prevented tragedies for the individuals concerned, but also the subsequent impact on family, friends and railway staff who would otherwise have been affected.“
“Well done Paulina, great work!“
“We provide Control Room services to Proactive and, with time, a certain relationship has been developed with the field staff members. Paulina has always been great and she definitely deserves this award.“
“Great work well done.“
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