The RailStaff Awards 2024

Nicola May

Trans Pennine Express

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Jo Ronson

Said the following about Nicola May:

“Nikki has worked for TPE for 3 &1/2 years and has never failed to deliver exceptional customer service from her first day to her current day. She always gets tweeted about how much her customers love her, she treats her first customer of the day with the same amount of kindness and compassion as her last. Nikki's managers would love to bottle her charm, charisma and enthusiasm and share it with everyone. She is unique and when she found the railway she found her home.“