The RailStaff Awards 2024

Natalie Dobson

Said the following about Mary Donovan - *HAS LEFT**:

“Mary has been an integral part of the Heathrow Rail team for over 20 years. She shares her knowledge and experience with new starters and existing colleagues on a daily basis when she is on shift and also in the classroom as part of the DSM training team. Recently her mentoring work with the Station Team Leaders's has focussed on emergency situations. She instilled in them the need to be fully prepared for the challenges of being a Station Manager including evacuations. She encouraged & empowered them to write out step by step instructions for themselves in the event of emergencies; using prompt cards and keeping available to use at all times. This contributed to one of the Station Team Leaders carrying out one of the best Fire Evacuations we've seen at Heathrow Rail.“