The RailStaff Awards 2024

Mark Kennedy

TransPennine Express

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Chris Fairclough

Said the following about Mark Kennedy:

“Mark goes above and beyond the call of duty every single day. A constant recipient of customer praise via social media, Mark and his smiley face ticket markings have become famous across Northern England.

Mark combines charm and ability with compassion and genuine interest in every customer's wellbeing.

In addition to his day to day duties, Mark has organised a visit to TransPennine's York depot for a young lady with a rare medical condition after hearing about how much she loved to travel by train when they crossed paths in late 2015. Mark has volunteered in schools and colleges, promoting TransPennine Express and the railway as a whole, acting as an ambassador for the business throughout.

At the time of writing, Mark is organising a bike ride to raise money for his Instructor, who is suffering from a serious illness. Mark is finding colleagues to join in, spearheading fundraising and acting as a role model throughout.“