The RailStaff Awards 2024

Brett McKenzie

Said the following about Jodie Horton:

“Jodie has been a Station Team Leader for a couple of years now, she has an incredibly positive and professional style of working. Jodie has a great passion for delivering excellent customer service and developing the front line team that works with her to achieve the same standards.

Jodie took it upon herself to mentor several front line colleagues by arranging for them to "shadow" her while Jodie carried out her role as the Station Manager. Jodie allowed the staff to get a great feel for taking responsibility for delivering great service.

Jodie provided detailed feedback both for the colleagues concerned and their line managers. Jodie has received great feedback for consistently welcoming and developing new and existing colleagues.“