Recruitment
“Customer Host Giles Tidmarsh attended a Customer Service Working Group and significantly contributed using his knowledge and experience giving input at this Group Customer First meeting. He put forward a specific idea to equip all front line colleagues with a barrier key. As opposed to previously having only one per station. This allows staff to provide safe entry / exit to the platforms for passengers in wheelchairs / families with a buggy without having to delay procedures by requesting the key from the Duty Station Manager. Consequently, these Barrier Keys have been distributed to all front line colleagues.“
“Just a quick note to thank you and your team from Rail Media. You made us feel so welcome. Everything about the evening was excellent.”
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