The RailStaff Awards 2024

Keith Spencer

Said the following about Dave Mercer:

“I have nominated Dave for this award because I have now been on the railway for quite a number of years and in all that time I have never seen somebody go as far as Dave to assist customers on a daily basis from his extensive ticket knowledge to always having a smile and happy personality to welcome not only his colleagues but every person he deals with whether they be polite to him or not .he is to customer service what we should all strive to be .“