The RailStaff Awards 2024

Chris Edwards

Transport for Wales Rail Services

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Nominations for Customer Service Award

James Nicholas

Said the following about Chris Edwards:

“A conductor with more than 15 years’ experience, Chris is one of life's true gentlemen and a born entertainer. Known as the "singing conductor", Chris has won a legion of fans through his singing announcements to station names and cheery attitude. His versions of songs by Bowie, Queen and the Eagles regularly get customers smiling and talking when their heads would normally be buried in a smart phone. He has also diffused potentially rowdy and aggressive situations between groups of passengers by getting both groups to join in a sing-song. Chris' unique style and great customer service has won him a social media following and more recently he featured on ITV Wales, BBC Radio Wales, Wales Online and the South Wales Argus“