The RailStaff Awards 2024

Nominations for Customer Service Award

Denise Vincent

Said the following about Alex Lucas:

“Alex takes great care with his station and regularly puts up decorations for seasonal events. His Christmas decorations are legendary. He is always ready with a listening ear and helping hand, both at work or on a personal level. It is a pleasure to work alongside Alex“

Seonaid An avid member of the travelling public Hall

Said the following about Alex Lucas:

“Alex is so polite and helpful at all times. Nothing is too much for him. If he does not know the answer, he will definitely find out for you. He works so hard, keeps the office and station beautiful and does special decoration at special events of the year, especially at 🎄 Christmas. He is our hero and someone we look up to. He definitely deserves this award. Thank you.“

Debbie Dumble

Said the following about Alex Lucas:

“Alex Lucas at Elsenham Station brightens everyone’s day, he always has a cheerful smile and goes the extra mile to find the right ticket for his customers. On special holiday occasions, he goes all out to make the most of the occasion by decorating the ticket office appropriately.“

T Nottage

Said the following about Alex Lucas:

“We as a community is very grateful for the services that Alex provides. The whole team at Elsenham station is great but Alex often goes above and beyond his duty, from regular updates on train issues to providing community events information, from quirky uplifting quotes of the day to fully decorating the ticket office to match all seasonal events! Alex deserves to be recognised for his work and his contribution to the community.“