The RailStaff Awards 2024

Nominations for Station Staff Award

Gary Campbell

Said the following about Adele Bradley:

“Adele is amazing but then so are a lot of our people at Virgin Trains and across the rail network, however I have to say she really does live and breathe our Virgin Values along with delivering amazing customer service she is always happy, smiling and nothing is too much for her.

On a daily basis she goes the extra mile for our customers and also our people she touches so many people with her caring nature. Her passion for the work she does day in day out is amazing

The number of letters, e-mails and thank you cards I get for Adele is by far greater than anyone else manage, I sometimes wonder does she write them herself! She is an asset to my team and to Virgin Trains and a role model staff member on the Rail network.“

Paul Heathcote

Said the following about Adele Bradley:

“When we visit Liverpool Lime Street to collect our guests Adele is always there to greet our guests and assist guests to our train.

Nothing is ever too much trouble for Adele, even arranging ice that we required on a hot summers day, Adele organised it and was delivered on board! Excellent customer service going the extra mile!

Adele is a great asset to Virgin Trains at Liverpool Lime Street, well done and good luck and thank you for all your help from Northern Belle.“

Said the following about Adele Bradley:

“As a regular customer with Virgin Trains from Liverpool Lime Street I have on many occasions noticed how always happy Adele goes beyond to help customers in distress and delivers excellence.

This lady is always happy, well presented and engaging with customers to ensure everyone gets to their destinations.

Very rare now a days to come across such a dedicated positive employee, very impressive and a star in her own right. Well done Adele, keep up the great work!“

Said the following about Adele Bradley:

“Amazing Adele who brightens my day every time I travel, Adele always has time for a chat and ensures I get my morning caffeine fix in the first class lounge.

When I heard she had been nominated I had to give my support as I’m sure many regular customers who know her shall agree.

Such an inspiration she is, always bright and bubbly, a star ⭐️

Good Luck !“

Paula Thomas - **HAS LEFT**

Said the following about Adele Bradley:

“I've nominated Adele Bradley Liverpool lime street station

No matter what time of day, or how busy the station is, Adele always has a smile on her face. She is patient and caring and always has time to stop and help. Adele is my winner“