The RailStaff Awards 2024

James Dobson

Said the following about Victoria Whitehouse - **HAS LEFT**:

“Vic is such an inspirational individual at Virgin Trains. She’s recently been appointed the Inclusion Lead for our business but even before that went above and beyond to make sure employees and customers alike are in a safe, happy and stigma free place. She’s recently set up various panels and working groups including an inclusion panel that is open to customers who want to discuss improvements that could be made to their journey. From this panel ideas such as the introduction of the JAM (just a minute) card, which helps people with learning difficulties and autism. Vic is putting our people through awareness training to offer the best customer experience for those with conditions such as autism, dementia, or any other communication barrier. Vic was also instrumental in adapting the Amazon Alexa system to enable customers with visual impairments to be able to book Journey care through voice activated technology. Alongside this Vic has set up an LGBT committee. Vic is the one responsible for organising our very special Pride Pendolino which everyday works up and down the country with its bold pride flag branding, which is being added to for 2019. Vic has been key in ensuring our involvement as a business at Pride events up and down the country and this year Virgin Trains is the main stage sponsor for Birmingham Pride and our involvement in this fabulous event has grown over the years and this again is down to Vic. LGBT members of our business are invited to get involved, support and plan and Vic welcomes and takes on board ideas and feedback from colleagues. As a member of LGBT staff at Virgin Trains I can’t thank Vic enough for all the work she does and this is a way of saying publicly, thank you Vic!“