The RailStaff Awards 2024

Nominations for Samaritans Lifesaver Award

Emma Pitcher

Said the following about Sean Singleton Mitch Cooper and Harry Farrow:

“On a Friday August we had reports that someone in one of the outlets, was advising customers that wanted to commit suicide. The staff named above were very proactive with this information. Mitch, the Supervisor at the time took a detailed account from the customer whilst the manager and Harry went to speak to the assistant. When they spoke to the assistant she acted as if nothing had happened, although wanted to know why staff were outside the shop. To avoid any alert, we advised we were just talking. Sean called BTP, and liaised with the shop manager and colleagues, and Harry kept an eye on the lady’s movements until the BTP arrived. It was a good judgement from the staff that if they had approached her about this she may have tried to attempt something as she was very vulnerable. The lady was hovering around the shop entrance when she should have been behind the counter, but with the efficiency of our staff on duty they prevented this.“