The RailStaff Awards 2024

Karen Grimshaw

Said the following about Sarah Wilding - **HAS LEFT**:

“Over the last couple of years Sarah has been working hard at Manchester to ensure our new retail team members are ready and confident to give our customers the best service and tickets for their journeys. Sarah who is a Retail CSA at Manchester Piccadilly, has just the right skills to adjust to whoever she is training. She is patient, professional, calm and a great coach to have on our team. She constantly gets thanks you’s and cards from everyone she trains. What is amazing is that when a new member of the team is ready to go on their own they look like they have been doing it for years. This is all down to this special member of our team. Oh and did I say that there has been around 17 new members in those past few years. Sarah deserves this recognition for being outstanding.“