The RailStaff Awards 2024

Debbie Pierce

Said the following about Mick Paylor:

“Mick is a Driver Instructor based at Leeds. Part of his role is to deliver traction training to trainees. Mick has developed training materials in his own time at home to improve the quality of training delivered. He makes himself available at all times & has given his personal telephone number to trainees so they can contact him at any time to discuss elements that they are unsure of. He has also come into work on his days off on several occasions to give one to one training with trainees who are struggling. Mick a true inspiration to his colleagues & consistently goes above & beyond what is expected of him in his day to day duties.

Mick is genuinely committed to providing excellent customer service at all levels. He has a true passion for his work & wants to share his knowledge to help & inspire others with no personal gain to himself.

Mick is a true professional, the one to one training that he has provided in his own time on many occasions is invaluable to his trainees. He truly embodies all of our Northern values, he is professional at all times, proactive, inclusive & genuine. I have never seen him loose his cool or get frustrated when things don`t go his way or when dealing with conflict. He takes it all in his stride & remains patient & positive at all times.

He has enabled many trainee drivers to meet the standard to become fully qualified & professional drivers. This may not have been possible in several cases if it had not been for Micks dedication to the job & generosity of giving up his own time.

Mick has a genuine passion & love for his job & sincerely wants to share his knowledge & experience to assist others. He consistently goes out of his way in his own time to help his colleagues. He is a true inspiration & a credit to the company“