The RailStaff Awards 2024

Alice Shimali

Said the following about GTR social media team:

“The GTR social media team are constantly fighting fires but doing so with a brand of humour that is tough to teach. Offering exceptional customer service to passengers in need, and often at considerable pace, sets this team apart. They are a joy to work with - professional, knowledgeable and hardy. This team operates under considerable stress at times but do so with a smile and determination - our passengers are in excellent hands.“