The RailStaff Awards 2024

Nominations for Customer Service Award

Simon Fraser

Said the following about Eva Makarova:

“I commute between Brockenhurst and Reading daily on XC services and have noticed that Eva continuously provides excellent customer service. She is extremely friendly and very customer focused. She always goes the extra mile in order to ensure that the customers’ needs are met. She can regularly be seen helping customers on platforms as well as on trains in between her shifts and duties. Very professional indeed. A train manager in the making.“