Recruitment
“Dan is one of our Customer Service Stars, his passion, enthusiasm and outstanding customer service is recognised by our customers on a consistent basis. He even has his social media following. Below are some examples of our customers amazing feedback;
01/07/2018 @ 0330: I ended up collapsing by Green Park station on Jubilee line, a woman came and went to seek help from Dan. The other member of staff who was just starting saw me on the floor and stayed with me until Dan arrived. He also provided me with his bottle of water which helped me to become more conscious than I was. Dan stayed with me until I was able to get back up and set off for the central line. Incredibly grateful for their assistance as I don't know what I would have done.
28/06/2018 @ 1800hrs: I live in Whitstable and yesterday my wife and I went to the RA Summer Exhibition. We go every year and this year the standard of works was amazing. We left the RA at 6pm and went to Green Park to get a tube back to Victoria. When we arrived on the platform it was packed so too was every incoming train. I have mobility and health issues and found the walking to the station and subsequent waiting very tiring, especially in the crowded surroundings.
However the guy on the platform with the tannoy was fantastic! He was polite, informative and above all very humorous. Everyone on the platform was smiling and chuckling. He really lifted everyone's spirits. I don't have a clue who he was or what he looks like but what an awesome ambassador he is for your city. Please find him and thank him. He's doing an amazing job!
07/02/2018 16:22: Can I say a huge thanks to the guy on the platform at Green Park today. I often hear him as I make my regular journey northbound but never get on at Green Park so I don't know his name! His announcements are great, he makes everyone smile and relax and he has a lovely reassuring manner. When you are feeling and tired this gentleman is just the tonic you need.
Dan is a true Brand ambassador and a role model for what outstanding customer service looks like.“
“Best voice on the network. Really helped me when I first came on the job“
“Dan provides great Customer service. He is funny and and very popular with customers and colleagues“
“In my capacity as a Line Information Specialist Instructor I have had the pleasure of meeting and working with Daniel. He is a kind and caring person who always puts the customer at the heart of everything he does. His enthusiasm for passing real time information to our customers, so they can make informed decisions about their travel arrangements, even when the service is degraded, shines through in every announcement. Dan is a credit to the Green Park group and the London Underground.“
“On my travels across the network, as a Network Operations Controller, I have come across many dedicated individuals who, for no reason whatsoever, take pride in doing their job. But Dan is one of a small percentage of this group whose customer service skills are exemplary in every way. There isn't nothing that he wouldn't do to ensure EVERY customer is looked after. And he doesn't think twice about going the extra mile in providing the kind of service that all employees should adopt. He is a credit to London Underground and to all Londoners.“
“As a Network Information Manager we have to rely on front line staff to give our customers relevant information that we provide so the customer can make an informed judgement about their journey, Dan is one of the staff who possess excellent communication skills for customer information and is always helpful to customers who need that little bit extra help and reassurance, we have also witnessed Dan helping customers via the CCTV system Dan would make a worthy winner of this award.“
“His behaviours were that of a confident individual whose communication skill set was excellent in dealing with any type of situation.
He quickly developed a relationship with these passengers who were upset confused and distressed as their knowledge of London was limited. His demeanour and interaction enabled the passengers to regain their confidence in navigating their way around the underground system.
Dan's enthusiasm and dedication cannot be found wanting in his application of his skills.
He possesses traits that I think we all would like to possess especially when dealing with issues, he only ever sees a solution rather than a problem.
I hope you can see from this testimony, the person who we see.
He looks after everyone as if they are family, when you go to his station, I suppose we wish we could all do the same for our customers.“
“As a Network Incident responder my Job takes me to many incidents at many stations across the network. Having attended Green Park on many occasions I have always found Dan to be very helpful and courteous. He's a sound knowledge and understands the impact that incidents have realising the need to deal with them quickly. He is very proactive and able to take the first actions expected in order to implement some form of control. He has a very high level of customer focus. On all occasions I've been there he's been a great help and I have no problem recommending him for such an award. Fully deserved.“
“I would like to thank you for a great night on Saturday at the ICC in Birmingham, everybody on the GrantRail table thoroughly enjoyed themselves.”
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