The RailStaff Awards 2024

Nominations for Rail Team of the Year

Alan Riley

Said the following about Chiltern Railways Customer Relations Team:

“The team has consistently delivered over and above against any metrics that you could measure them by. The mystery shops show a great result and often praise the personality and ownership the team deliver. When looking at the inputs to this, the team just go above and beyond at every turn. The team have activated social media out of hours from their own home to ensure the customer is put at the heart of what we do and are catered for in disruption.

A great team, joy to be in their company and worthy winners.“