The RailStaff Awards 2024

Joanne Hegarty

Said the following about Avocet Training Team - **HAS LEFT**:

“From the initial roll out for the new Avocet ticketing system across the Virgin train’s network and still now, even after the roll out, the training team that volunteered to do this hair pulling job at times have done & are doing an amazing job.

They have worked together as an amazing team & with the staff's input also to iron out kinks and add items that were needed etc.

I asked as non-front line staff for a look & walk through at what the new system was like & they were so good & pleased to take time to spend with me to go through it.

It’s made the staff using it confident with using it with the changes with them being used as a mobile devices also.

All the trainers that delivered the training and continue to offer support deserve a nomination for training team of the year.

To the team: Gail Stephen, Pamela Mcravey, Sarah Fox, Peter Coventry, Dan Walford, Nicky Gerrard, Jordan Egerton, Geoff Baker, Caroline Cotton, Maryse Thiaw - Chu & Mariana Vidic.“