The RailStaff Awards 2024

Adam Razzell

Advanced Resource Managers

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David James

Said the following about Adam Razzell:

“Though constantly busy, ARM’s Rail Team consistently performs above expectations, something which is evidenced by the amount of positive Feefo feedback which is regularly left for the consultants.

With the latest machine-learning technology at their fingertips, the team is able to spend most of their time building relationships with candidates and clients, enabling them to really understand what they want, their motivation and who would fit with who. It’s a cliché, but they really do go the extra mile and it’s because of this that many clients consider the team an extension of their internal HR department or even as friends.

“ARM provided a FIRST CLASS service. The agent I was dealing with was polite and really helpful. The advice given was excellent and assisted me at the time of a placement interview with his inside knowledge of the client’s needs.”

– Feefo five star feedback

This well-regarded attention to customer service leads to successful placements and plenty of repeat requests from contractors and clients alike.

The team is headed up by Adam Razzell, 2016 REC/IRP Temporary Consultant of the Year and RailStaff Awards Recruiter of the Year. Suffice to say, he’s a leading recruiter in his field and, keen to see his team similarly reach the upper echelons of recruitment, Adam shares his passion and knowledge for the sector – and the rewards are clear.

The team’s knowledge, patience and honesty has helped candidates make massive professional leaps. One in particular only risked contracting from the safety of perm employment after several, valuable conversations.

The Rail Team is phenomenal example of what you can do with hard work, determination and incredible relationship-building abilities. Candidates can’t speak highly enough. Clients can’t manage without them. ARM’s senior management want to clone them.“

Stephen Brown

Said the following about Adam Razzell:

“From the first conversation I had with the ARM team, I knew I was in safe hands. Extremely knowledgeable and was able to guide me in the best direction for my next career move.

Right from the start, they not only listened to my needs and wants, but also set up an interview for my perfect job - and I am still in this role, 24 months later.

I can honestly say I have never worked with a more professional and understanding outfit, and that is true testament as to why the ARM Rail Team has been recognised by industry professionals, nationally, on many occasions.“

Ryan Fleet

Said the following about Adam Razzell:

“I joined ARM in March 2018, having worked for other large recruitment companies for over ten years, in and around the rail industry. However, after spending a little bit of time with our rail team, I was extremely surprised to see one of the most professional, knowledgeable, approachable and collaborative teams I've ever seen in recruitment. The team really do go out of their way to assist our contractors, making sure they fully understand their requirements before speaking with our client base, about any suitable position. They have great relationships with their clients, which is demonstrated not only by repeat business, but also the length of service that we have with some of them. They're constantly surveying our client’s websites, social media channels etc. for the latest industry updates/changes and attend the majority of any rail related conferences/networking events across the country and overseas, to basically get out there into the market and talk to both clients and new candidates alike. They truly are dedicated to the industry and a very well-oiled machine within ARM.“

Paul Fairclough

Said the following about Adam Razzell:

“I’ve work closely with the ARM Rail team over the last 12 months. As a Business Development Manager you always try and align yourselves to a team that provide a high degree of reassurance when it comes to both delivery, customer experience & communication and exceeding client expectations. The Rail Team at ARM cover all bases! They have a significant amount of subject matter expertise and strive to achieve trusted adviser status with their clients and candidates. They work together as a divisional unit to achieve team objectives not just individual goals and support each other both motivationally and with workloads when required. Definitely a team that clients, candidates and colleagues can lean on.“

Dawn Barker - HAS RETIRED

Said the following about Adam Razzell:

“From the very first day I had contact with the ARM Rail team I knew they would become a recruiter of choice and a team that could be relied upon, nothing is too much trouble and they always understand the brief. The candidates they source are of an excellent standard and all the recruiters on the Rail team understand what is required and that speed is the essence here as we need to fill the role. Adam leads the team and does a great job. ARM also communicates well with their contractors and this is important to both us and them as contractors feel part of their team.“

Barry West

Said the following about Adam Razzell:

“During my dealings and interactions with the ARM Rail team, they all come across as a very professional yet amicable and friendly people, which has grown my confidence as a customer since my initial contact with ARM.

At all times the team have shown commitment and dedication towards my personal needs with regards to finding me work and complimented this with great desire to also fit this around my personal timetable.

When I first contacted ARM I was speaking with one of the team called Dan, I was unaware of Dan’s junior status at ARM until he mentioned it and I think this is a amazing reflection on the team and speaks volumes that a junior was so well informed.

The team as a whole a truly professional people and I could not recommend them enough!“

Greg Slawson

Said the following about Adam Razzell:

“Since working with ARM the team have worked diligently and efficiently against my recruitment requirements. Every candidate sent (to date) has received an interview. I look forward to continue working with ARM as part of my hard-working and knowledgeable PSL. Keep up the good work.“

Martin Lavers

Said the following about Adam Razzell:

“I have worked with ARM for around 18 months and have found them to provide excellent support for my recruitment needs.

Sam, the agent assigned to me, took time to understand my business, kept in regular contact without being "pushy" and has been selective in the CVs that he has sent. He has kept an eye on the market and adapted his approach to suit my needs as they changed over this period of time.

Sam recognises that ARM form one part of my recruitment "tool box"; the others elements being direct recruitment and shared resources from other public sector authorities.

This combination of choices that includes an agency that adds value and works with me over the "long-term" has resulted a successful campaign in a difficult market.“

Juntao Zhou

Said the following about Adam Razzell:

“Dear Job hunters,

I strongly recommend the services provided by ARM the experts in technology & engineering recruitment. They helped me to find a new job, where in my case they talked to me nicely with accurate information of the job and arranged two interviews quickly. They solved every question or concern I had during the period.

Because of their nice and precise services, I strongly recommend ARM to anyone who want to promote their careers to the next high level in the future.“

Damian McGinnity

Said the following about Adam Razzell:

“When I first moved to ARM, Adam was very helpful in making sure that all my needs were met and that I had a smooth transition from my previous role. Since joining ARM just over a year ago I receive a call at least once a month just to ensure that all is going okay. I also was given some sound advice on successfully gaining a pay increase from my client and the best approach in doing this.“

Patrick ten Have

Said the following about Adam Razzell:

“When I first moved to ARM, Adam was very helpful in making sure that all my needs were met and that I had a smooth transition from my previous role. Since joining ARM just over a year ago I receive a call at least once a month just to ensure that all is going okay. I also was given some sound advice on successfully gaining a pay increase from my client and the best approach in doing this.

I would like to nominate the ARM Rail Team for this award, the service they provide to contractors is second to none!! I have been a contractor for many years and I can honestly say the service I have received from ARM has been amazing. At least a couple of times a month I receive a call from Abby who works alongside Adam in the team just to see how I am and make sure all is okay, and I am paid on time, this to me shows customer care and professionalism at its peak. Something that is regularly missing in the recruitment industry. Thank You ARM“

Brian Keane

Said the following about Adam Razzell:

“Adam & his team have offered a first class service from day one up until the present moment. Always contactable and deal with any issues there & then along with providing advice & assistance - thanks for a great service.

Good luck with the awards!“

Jai Smart

Said the following about Adam Razzell:

“ARM have consistently sourced the most applicable candidates to meet the need of Signalling Solutions and now Alstom’s Signalling Power and LV Engineering delivery.

There is a very small resource pool out there with the necessary skills and experience; ARM seem to be better at taping into it and delivering.

ARM success is through continuity of resource management, developing and holding a more detailed knowledge data base – where others re-boot and re-start every few months with new recruitment starters.“

Declan Clark

Said the following about Adam Razzell:

“The ARM Rail team provide valuable support to our programme.

They’re very engaged & knowledgeable and a pleasure to work with.“