The RailStaff Awards 2024

Simon Greaves

Said the following about Virgin Trains Control Team:

“The Virgin Trains Control Team work tirelessly day-in, day-out to deliver the very busy West Coast train service for our customers and colleagues. Serving London, Birmingham, Manchester, Liverpool, Glasgow/Edinburgh and North Wales, it's a pretty big patch to cover!

This year has been a particularly challenging year for a number of reasons, putting us under severe strain at times, but time and time again the team has risen to the challenges they've faced using their experience and excellent professional attitude and approach to their work to deliver great results, both from a customer experience and performance point of view.

The team is truly worth some recognition!

Be it the management of major events severely impacting upon our network, such as the "Beat from the East" or Storm Ali to name but a few, through to management of fatalities and fleet or infrastructure failures the team always hits the mark in finding the balance between the immediate response to the situation as well as looking to protect the service later in the day or even the day after.

I'm really proud of the real sense of teamwork and camaraderie that the team have and all of this gels together really nicely to create such a high quality team capable of brilliant things.“