The RailStaff Awards 2024

Nominations for Rail Person of the Year

Salman Rana

Said the following about Sultana Pasha:

“Since MTR took over the western route in December 2017, Sultana has given so much support to all us staff members who transferred over. Along with doing her job as a community ambassador on the eastern route, Sultana has taken the opportunity to support individuals on the west whether this is through encouraging them to do their job confidently, or commend them for their hard work. Whoever you come across the route has nothing but positive things to say about Sultana.

On numerous occasions she has passed through stations coming across colleagues facing difficulties during disruptions occurring across the network. But without fail, despite her having finished for the day as a community ambassador, she has always been quick to grab a hi-vis and join the front line staff in assisting with customer service to ensure all passengers receive guidance with alternative routes or additional queries.

She is always smiling and has great attitude to all situations she is faced with. There is no doubt many people along the west/East will agree when I say Sultana is an asset to MTR Crossrail. As a result, she has received a great amount of internal feedback by fellow staff members including management on our internal company page.

I truly believe Sultana is worthy of this award and should be highly applauded for all the community work she has and continues to carry out along our network. It is essential the railway recognises and employs more positive, hardworking individuals like Sultana as it is people like this who make a difference along a fast paced business like MTR. She always goes the extra mile on a daily basis without fail to ensure people travelling and working on our network receive the best experience.

Furthermore, she always supports every internal colleague and gives them the encouragement to lead by example making MTR CROSSRAIL different from every other train operating company.

I’ve not come across such an encouraging, reliable self-motivated individual whose presence and attitude has such a constructive impact on others.

She truly deserves to be recognised for her fantastic work ethic and professionalism. The extent she goes to, to provide each and every individual across the network with the best level of support is truly exceptional.“

Simon Drew

Said the following about Sultana Pasha:

“Sultana is very committed to her role has a community ambassador and works very hard in all of the activities needed in her role

Sultana attends all the community activities at all of the stations on MTR Crossrail this includes East & West stations which is over 20 plus stations. Even at community weekend events Sultana will be there“