The RailStaff Awards 2024

Nominations for Rail Person of the Year

Mark Green

Said the following about George Hancock - **HAS LEFT**:

“George is a Team Leader in the Travel Centre at Glasgow with over 30 years’ experience in the retail team. He is the "go to" person for any information and always goes above and beyond for his team and the customer.

Always calm under pressure the team know they're in good hands when he is on duty even more so when there is disruption. He puts the needs of the team and the Travel Centre at the top of his list always and strives to ensure we are delivering the absolute best customer experience at all times. His Team Leader team and the CSA's respect him and know he is there for advice and support. George will always give constructive views whenever we are implementing changes and look for solutions to potential problems he foresees.

Thank you George for everything you do!!!“