Recruitment
“Keeps all informed of all details relating to train usage on a daily and (if needed hourly basis).
Responds to queries quickly.
Dealing with him and his staff at ticket office always a pleasure.
Station area very neat and clean, very proud of our station.
Fantastic response to popular events e.g. Xmas, Valentines etc.
His efforts are greatly appreciated by us locals.
Way above and beyond the call of duty.
Thank You Alex.“
“Alex Lucas has consistently demonstrated exemplary customer service over the 15 years that I have been using Elsenham train station. His station is always immaculate; the waiting rooms are clean & warm and the footbridge & platforms are always gritted in bad weather.
Most of all though I wish to commend Alex for the invaluable service he performs by notifying his customers about train delays & cancellations via social media. He does this voluntarily & even advises people to arrive early if the platforms / footbridge are icy.
Alex is unflappable, patient, calm, friendly, polite, cheerful & generally an absolute asset to our community. We are exceptionally lucky to have him I am proud to be able to nominate him for this award.“
“Alex always goes the extra mile for his customers. He keeps us up to date on train changes and keeps the Elsenham ticket office looking amazing.
He’s helped my son out on numerous occasions with new or lost tickets and refunds.
Alex makes sure you never miss the train and you always get your ticket on time. He’s always happy and has a kind word for customers, no matter how early or cold!“
“Alex clearly enjoys his job. He shares information and supports customers on a daily basis. The ticket office is warm and welcoming and he represents the company in its finest light.
He truly goes over and above what is expected of him!“
“Alex is a one man band that operates Elsenhams old fashioned train station.
What would we have done without his constant updates on what trains were running during the snow? Thanks to Alex and his outstanding customer service my husband and many others managed to get trains home and plan their journeys. As soon as he had an update he updated the whole village on our Facebook page. Thank you Alex you are a star â“
“Alex always goes above and beyond for everyone who travels to and from Elsenham Station. He is there every morning with a big smile on his face and will help in any way can. From the Monday morning rush of commuters, to consistently updating the village Facebook page with helpful information, to answering all questions and if (very rarely!) he cannot, helping us to find the answers. He has time for everyone and is approachable, considerate, hardworking and an absolute asset to Greater Anglia - the epitome of outstanding customer service. The station would simply not be the same without him! In addition to this, his thoughtful decoration of the station for key events is appreciated by all, and he always goes the extra mile - the board in the station with jokes and information is particularly lovely and helps brighten a weekly commute. Well done Alex!!“
“He goes out of his way to help his customers in any way he can, willingly and always with a smile.“
“Alex always goes above and beyond to offer outstanding customer service to the local communities“
“Alex is always helpful. He never moans or groans. He does everything within his caring nature. Christmas is always a really fun too.
He goes out of his way to make sure people get as up to date reports as soon as he can. I could go on but over the years he has genuinely helped us all in one way or another. So now it’s his turn to get the award to show him how much he is valued. Thank you“
“Alex keeps us all informed via our local community Facebook group of cancellations, changes etc. He decorated the ticket office throughout the year depending on season and occasions. He is always a pleasure to talk to and makes the start of your journey wonderful and happy. He deserves recognition and thanks and is a real asset to you.“
“Alex is always incredibly helpful both face to face and via social media. He keeps everyone updated when there are difficulties on the network. His extra touches such as little cakes on Valentine’s Day, Christmas decorations to name just a couple give a real community feel to the station. He has been really helpful with sorting out the best options for my train tickets in any situation. Alex is a credit to the service.“
“Ale is a credit to the company. He is amazingly diligent and gives his time, knowledge and kindness to all his customers.
He informs us of any problems and is particularly considerate to the older generation
He is most deserving of an award of this nature.“
“Alex is an outstanding individual. He goes above and beyond all the time. He keeps the community informed on Facebook about what is going on. Not just snow days but all year through. He make the ticket office the hub of the community. He is always smiling and thoroughly deserves this award.“
“Alex keeps his ticket office beautifully, informative, cheering. He goes so much further than the extra mile to help my commute run smoothly, updating in Facebook regularly. He is helpful, kind and efficient. Lovely man.“
“Alex is the station attendant/ticket office guru at Elsenham station. I moved here a year ago and in over 30 years of commuting have never met a nicer friendlier station attendant.
Always has a smile for everyone. A fountain of knowledge. He also takes the time to update us all via Facebook through our village page of any delays or updates on services. People also is this to ask for info about the trains and Alex always helps out.
He really does deserve some recognition.“
“Alex is kind, helpful and informative,
Always finds best customer ticket
Regularly updates on FaceBook
Station gas sweets, library (take any book)
Decorated on high days and holidays
Polite, professional, understanding x“
“Alex always smiling obviously takes pride in his position. Makes sure customers get the best deal and are up to date with train times. Ticket office always neat and tidy.
Alex is just a really lovely person who deserves this award.“
“Alex is always on the ball when there is an issue with the service. He always wears a smile, is cheerful and a pleasure to discuss any topic with me - especially when I'm moaning about politics! Alex is a delightful chap who takes pride in his work, looks after the station and GA's customers. He is a credit to the company.“
“Alex always goes above and beyond for everyone who travels to and from Elsenham Station.
Well Done Alex and Good Luck !!“
“Excellent evening. Well done to you all.”
Latest Twitter Updates
Follow us @RailStaffAwards