The RailStaff Awards 2024

Deborah Terry

Said the following about Tom Morgan:

“As part of our On-board commitment to raising standards a Conductor has a key role to play in our customer experience. Tom has proven that he provides our passengers with long lasting positive memories of Southeastern. The simple things he does really helps us achieve this, like being proactive by keeping his passengers informed throughout the journey, remaining visible and whilst checking tickets interacting with customers during his shifts. We receive numerous compliments from passengers and colleagues, including Drivers who always comment on his announcements and team work.“

Greg Hewitt

Said the following about Tom Morgan:

“There is never a dull moment with Tom. He has always been great at lifting spirits and has helped me get through some tough times. He has been a great colleague and friend to me. He has great interactions with passengers and is always receiving amazing feedback. He has won multiple extra mile awards which speaks volume. Tom is the most genuine and kind guy i have ever had the pleasure of working with. He sets a great example for everyone.“

Anna Tyler

Said the following about Tom Morgan:

“Tom consistently provides and delivers excellent customer service on board his trains. He is constantly receiving high volumes of tweets from our customers that supports this and bronze awards for going above and beyond throughout his day. We are always receiving emails telling us how great Tom is with our passengers which leaves a positive lasting memory of their journey.“