The RailStaff Awards 2024

Charlie Oliver

Said the following about South East Route HR Team:

“Throughout 2017/18, the HR Team has overseen the successful implementation of a transformational People Plan that aimed to make the route ‘a great place to work, where our people feel valued’.

We have:

• Created a frontline manager training course that aims to create great business leaders. This has been the highlight of our year, with over 94% of attendees strongly agreeing that the course will enable them to do their jobs better. The course is delivered in partnership with NR Training and our TUs and our priority has been to create something suitable for the route but which can be applied across NR. Most excitingly, our LinkedIn promotion of this event has led to external companies coming to learn from us.

• Delivered 2 long service events, celebrating over 115 employees. The events were a direct response to feedback from our TU partners.

• Delivered 3 recognition award panels, celebrating over 230 nominations.

• Created our first talent pool, focused on developing high potential Band 2 – 4s. So far, over 40% have been promoted either within the route or to other parts of NR.

• Worked with our Trade Union Colleagues to drive a more collaborative approach to industrial relations.

The plan has been delivered in partnership with our customers, based on their requirements and has been achieved through exceptional collaboration, with the team, the business and our TU partners. Our successful delivery has transformed the team’s reputation inside and outside of the route.

“The HR team has done an exceptional job in driving real change in often difficult circumstances. The initiatives they have put in place are helping to transform the route into a great place to work!” – John Halsall, Route Managing Director

The event I attended was great and you can see it will make a difference. I will be feeding back to my own HR team to see if we can do more in this space!” – Alan Muir, Commercial Director

“This was a valuable two days and I’ve taken away new skills from this one”

“I’ve already had an important discussion this morning about Stakeholders that wouldn't have happened without the training” – Course delegates“