Recruitment
“On Saturday 19th December 2017, we had a report of a customer threatening to commit suicide by jumping under a Jubilee Line train. A colleague was sent to assist but was not able to get the customer to move.
Shaz was sent to assist. She started to talk to the customer who confirmed that she was going to jump under the next train to come in. She continued to talk to the customer and eventually managed to get her to agree to leave the platform and continue their chat. The customer was removed from the platform and taken to the recovery room to await the arrival of the British Transport Police. Shaz kept talking to the customer and gaining her trust. When the Police arrived the customer was too scared to stay alone with them so Shaz stayed and assisted the Police talking to the Customer.
CSA Patel stayed with them until the Ambulance arrived to take the customer to hospital. At the time, Shaz has only been with the company for 2 months but has already become a role model for others to follow.“
“She is an amazing colleague, friendly to all staff, bubbly and always somehow lively.
She is the exact same with customers always willing to help and always proactive. I don't work many shifts with her but I’m always looking forwards to the ones I do.“
“Shazeen, or Shaz how her friends at work call her, is an exceptional character with poise, kindness and professionalism. She is hard working yet always has time for her teammates. She is always on switched on and is quick to help and assist our customers and extremely helpful and knowledgeable with new staff. She taught me so many things since I've started 2 months ago and now I consider her my friend and the person I know I can turn to if I need help while I'm on the job.“
“Shaz is a hard worker, she is extremely punctual to work and has a positive outlook to work. She is dedicated and committed in her approach to assisting customers and colleagues.
She is always willing to give a helping hand to customers and also very proactive,empathetic and reliable.
I also look forward to working with Shaz each time at work and also learnt from the good attributes she demonstrates on the job.“
“Shazeen, aka Shaz, has been one of the best colleagues I have ever had. She is a hard worker who has a special connection with all of us at Green Park. Having the privilege of working with her I have watched her grow from this nervous girl to a girl whose confidence is now over the roof. We have handled stressful situations together at work and been through a lot together. Her presence at work is always felt by the team and customers.“
“Great team member and leader, really helped me when I came on the job. Always the first to to offer help when needed.“
“Rarely have I had the pleasure to meet such a kind and hardworking individual such as Shazeen, she is an absolute pleasure to work with, always available with a piece of advice, always there to back her colleagues up.
She is an excellent customer service assistant, she carries her work with pride and enthusiasm and she is great at taking initiative and has an infectious positive attitude.“
“Just a quick note to thank you and your team from Rail Media. You made us feel so welcome. Everything about the evening was excellent.”
Latest Twitter Updates
Follow us @RailStaffAwards