Glen Merryman

Said the following about Michael J Brown:

“Michael is a model professional, especially when it comes to his driving duties. There are not enough superlatives to cover his attitude, conduct and all round demeanour at work. The company always receives positive feedback from our customer via Twitter in Specific relation to his announcements which are always timely, personable and extremely informative and "some of the best on board announcements" I have ever heard on a train service “to quote one of our happy customers. Michael has received multiple internal lunch vouchers and continues to display characteristics that wholeheartedly displays the company ethos.

This consistence high level of performance justifies further recognition. The standard of his announcements always sit above and beyond the level expected of a driver. He is of such high standard and has a clear desire to aid his fellow colleagues wherever possible that he was specifically requested to be actively involved in recent high level meetings regarding our on-board announcing process, reviewing the current procedures and standards for our company. This alone exceeds the expectations of any driver’s normal duty.

Michael is always using his initiative and experience to provide the best possible customer experience for our passengers travelling on our trains. Further to this, the management team never need to request a report on any delay or unit issues. His prompt submission of these is pivotal to managing any delay costs. Michael is an absolute credit to us as he has the heart of the customer in everything he does. Individuals like Michael are few and far between, and he consistently performs at such a high level we feel he should be further recognised.“