Tina Owusu

Said the following about GTR Control Customer Experience Team Leaders:

“The introduction of the May timetable was no easy task, one that was fundamentally in the limelight of the public, the press and ultimately with the goal of revolutionizing train travel within the UK for years to come. With the introduction of new routes and the implementation of state of the art ATO technology, it was no mean feat, especially with over 3000 trains a day to manage.

Throughout the introduction of the timetable, which was fraught with a unique set of challenges, and it was down to the people in the GTR Customer Experience Team based at Three Bridges ROC to provide a robust set of communications for passengers as well as ensuring the real time delivery of information was kept up to scratch.

With the sheer volume of trains in the system, this was a complex operation to take on, however they demonstrated sheer determination in making sure that the communications that went out were as accurate as possible and completed in a timely manner, often however at short notice.

This group of people took on a number of enhanced and extra responsibilities in order to achieve the great task at hand, and they continue to do so throughout the introduction of the interim timetable, without complaint or grumble, they are prepared to get stuck in and get the job done, to achieve the common goal, to keep passengers and staff, informed in the best possible way.“