Angela White

Said the following about Andrew Hardy:

“Andrew has worked as a Booking Office Clerk for the railways for a long time. What he doesn't know about tickets and routing isn't worth knowing. Andrew works at Cambridge station, which has an annual footfall of approximately 11 million passengers.

Each month Andrew produces a condensed A4 sheet of information regarding engineering works for the Greater Anglia area and this is distributed to all staff at our area stations (March, Ely, Cambridge North and Cambridge stations). Andrew also researches and notes anything else of importance, for example major engineering projects at other stations around the country. This information helps all station staff to answer queries from customers and to be 'on the ball' regarding journeys.“

Laura Young

Said the following about Andrew Hardy:

“Andrew - ( pictured with our longest receipt incentive! ) is otherwise known as the “Ticket Office Legend”

He is a fantastic team member with an enthusiastic nature and a great “can do” attitude. He is exemplary in his customer service skills and is a true role model for his team.

Andrew is always thoroughly engaged within the business and also helps engage his team which only aids the overall positivity and productivity around Cambridge Station.

Every month Andrew produces a list of engineering works in his own time for the Cambridge area which is distributed to all staff ensuring that his colleagues always have the knowledge to perform their roles to the best of their abilities.

Andrew is an absolute asset to the ticket office at Cambridge and displays all of Greater Anglia’s values & behaviours.“